Privacy Policy – Yarra Valley Bathhouse

Last updated: 7/4/2026

Yarra Valley Bathhouse (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any other applicable laws and regulations.

This Privacy Policy outlines how we collect, use, disclose, store and protect your personal information when you visit our website, make a booking, use our services, or otherwise interact with us.

​

1. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business functions and activities, including:

• Full name

• Email address (hello@yarravalleybathhhouse.com)

• Phone number

• Billing and payment details

• Booking details, preferences, and special requests

• Emergency contact details (if required)

• Identification details (where required for bookings or verification)

• Health-related information voluntarily provided (e.g. medical conditions relevant to bathhouse/spa use)

• Any information provided via enquiries, forms, emails, phone calls, or social media

We may also collect sensitive information (as defined under the Privacy Act), such as health information, only where reasonably necessary and with your consent.

​

2. Non-Personal and Technical Data

We may automatically collect certain non-personal information, including:

• IP address

• Device and browser type

• Pages visited and time spent on our website

• Referral sources

This information helps us analyse trends, administer our website, and improve user experience.

​

3. How We Collect Your Information

We collect personal information in a number of ways, including when you:

• Make a booking or purchase

• Submit an enquiry or contact form

• Communicate with us via email, phone, or social media

• Subscribe to newsletters or marketing communications

• Interact with our website (including via cookies)

• Use third-party booking or payment platforms

We may also receive your information from third-party platforms where you have consented to provide it.

​

4. Purpose of Collection

We collect, hold, use and disclose your personal information for purposes including:

• Processing and managing bookings and payments

• Providing bathhouse, accommodation, and related services

• Communicating with you about your booking or enquiry

• Ensuring your safety and suitability for bathhouse facilities

• Responding to questions, feedback, or complaints

• Improving our services, website, and customer experience

• Sending administrative communications (e.g. confirmations, updates)

• Sending marketing communications (where consent has been provided)

• Complying with legal and regulatory obligations

​​

5. Disclosure of Personal Information

We may disclose your personal information to:

• Payment processors and financial institutions

• Booking platforms and reservation systems

• IT service providers, hosting providers, and software platforms

• Contractors and service providers (e.g. cleaners, maintenance, support staff)

• Professional advisors (legal, accounting, insurance)

• Emergency services or authorities where required for health and safety

• Government agencies or regulators where required by law

Some of these third parties may be located outside Australia, and by using our services, you consent to such disclosure where permitted by law.

We do not sell or rent your personal information to third parties.

​

6. Health and Safety Information

Due to the nature of bathhouse and wellness services, we may collect health-related information to:

• Assess suitability for use of facilities

• Ensure guest safety

• Respond to emergencies

By providing this information, you consent to its use for these purposes.

We take reasonable steps to ensure this information is handled with a high level of confidentiality.

​

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyse website traffic and usage

• Personalise your experience

You can manage or disable cookies via your browser settings; however, this may affect website performance.

​

8. Direct Marketing

We may send you promotional communications about our services, offers, or updates where you have:

• Opted in; or

• Are an existing customer and have not opted out

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in emails; or

• Contacting us at hello@yarravalleybathhhouse.com

​​

9. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• Secure servers and encrypted systems

• Restricted access to personal information

• Use of trusted third-party platforms

Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

​

10. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Provide our services

• Comply with legal, accounting, or reporting obligations

When no longer required, we take reasonable steps to securely destroy or de-identify your information.

​

11. Access and Correction

You have the right to:

• Request access to your personal information

• Request correction of inaccurate, incomplete, or outdated information

Requests can be made by contacting us at:
hello@yarravalleybathhhouse.com

We may require verification of identity before processing requests.

​

12. Third-Party Websites and Platforms

Our website may contain links to third-party websites or integrate with external platforms.

We are not responsible for the privacy practices of those third parties, and you should review their privacy policies separately.

​

13. Overseas Disclosure

Some of our service providers or systems may store or process data overseas.

By using our services, you acknowledge and consent to the transfer of your personal information to such recipients, subject to applicable legal protections.

​

14. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

​

15. Children’s Privacy

Our services are not directed to individuals under the age of 18 without parental or guardian involvement.

We do not knowingly collect personal information from children without appropriate consent.

​

16. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, you may contact us at:

hello@yarravalleybathhhouse.com

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

​

17. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website, and continued use of our services constitutes acceptance of any changes.

​

18. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, please contact:

Yarra Valley Bathhouse
Email: hello@yarravalleybathhhouse.com
Address: Woods Point Rd, East Warburton 
Phone: 0401 757 731